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Vendor Partners > Enterprise Car Rentals
Enterprise Car Rentals

Commitment to Customer Service


Complete customer satisfaction. That is the principle that has guided our company along our journey so far, and it remains our goal today. From the beginning, we have focused on providing customers with a level of service that keeps them coming back.

To maintain that focus, we hire smart, motivated men and women into our Management Training Program. We train them thoroughly. And, from the day they become front-line employees, we tie their career advancement directly to their success in completely satisfying customers.

Every month we conduct telephone surveys of hundreds of thousands of our customers. Each location earns a ranking based on the percentage of its customers who say they were completely satisfied with their last rental experience. That ranking is the standard of customer service excellence we set for ourselves. We call it “top box." Scores for local operations are compared with the corporate average and play a major role in decisions about our employees' rewards and advancement.

This simple but effective “manage-what-you-measure" approach, combined with our ability to continually develop new and better ways to meet customer needs, has made our name synonymous with superior customer service.

Our company's culture of customer service has been the subject of numerous books and articles, including Kirk Kazanjian's 2007 book, Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers.

Enterprise Rent-A-Car already provides one of the lowest car rental rates in the industry.  Save even further with your corporate code from NPPG. You MUST  enter the code provided if you want to receive the negotiated discounts.  Best rates come from airport rental counters so look there first!

Please keep in mind that car rental rates can vary from one location to another based upon volume, usage and special offers and even the day of the week.  You are guaranteed the lowest rate between whatever the negotiated prices are through NPPG and the current promotional prices.

Car Rentals
Save up to 35% off the standard booking rates when you book through NPPG!
Enterprise Rent-A-Car already provides one of the lowest car rental rates in the industry. Save even further with your corporate code from NPPG Canada. Best rates come from airport rental counters so look there first!

Members' Benefits:

  • Save up to 90%
  • Average Savings of 35%
  • 101 Best-in-Class Vendor Partners
  • NPPG Canada donates 10% of all membership fees back into the Non-Profit sector
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